{"id":9,"date":"2016-07-21T11:54:16","date_gmt":"2016-07-21T11:54:16","guid":{"rendered":"http:\/\/custom-tailoring.ancorathemes.com\/?page_id=9"},"modified":"2018-08-23T08:45:21","modified_gmt":"2018-08-23T08:45:21","slug":"support","status":"publish","type":"page","link":"https:\/\/www.perfecta1920.pt\/en_gb\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1461826942378 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[trx_section title=&#8221;Our Support Policy&#8221; top=&#8221;huge&#8221; bottom=&#8221;huge&#8221;][trx_columns margins=&#8221;&#8221; top=&#8221;small&#8221;][trx_column_item]\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul>\n<li>To get a pre-purchase advice, you may post in the theme\u2019s forum.<\/li>\n<li>To get a response more promptly, you are recommended to use our Ticket-system.<\/li>\n<li>We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn\u2019t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n[\/trx_column_item][trx_column_item]\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul>\n<li>Please note! We do not provide support, if you do not have the purchase code.<\/li>\n<li>Item support does not include:\n<ol>\n<li>Customization and installation.<\/li>\n<li>Support for third party software and plugins.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n[\/trx_column_item][\/trx_columns][\/trx_section]<\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1461826978826 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[trx_section title=&#8221;How to use our Support System&#8221; description=&#8221;Ancora technical support is always there to assisttheir users with allthe technical questions regarding Ancora products.&#8221; top=&#8221;huge&#8221; bottom=&#8221;huge&#8221;][trx_columns margins=&#8221;&#8221; top=&#8221;medium&#8221;][trx_column_item][trx_image url=&#8221;10&#8243;][\/trx_column_item][trx_column_item]\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1535013919160\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ol>\n<li>In the \u2018Item Details\u2019 there is a clickable banner \u201cSupport Sys\u201d, which leads you to tickets.<\/li>\n<li>Or you may simply follow\u00a0this link: <a href=\"https:\/\/ancorathemes.ticksy.com\/\" target=\"_blank\" rel=\"noopener\">ancorathemes.ticksy.com<\/a>.<\/li>\n<li>Enter your purchase key and register in the system.<\/li>\n<li>To avoid a confusion, please use your own ThemeForest login in Support System.<\/li>\n<li>Fill out the ticket form.<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n[\/trx_column_item][\/trx_columns][\/trx_section]<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1461827008050 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[trx_section title=&#8221;How to find a purchase key&#8221; top=&#8221;huge&#8221; bottom=&#8221;huge&#8221;][trx_columns margins=&#8221;&#8221; top=&#8221;medium&#8221;][trx_column_item][trx_image url=&#8221;11&#8243; top=&#8221;tiny&#8221;][\/trx_column_item][trx_column_item]\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul>\n<li>Open the &#8220;downloads&#8221; tab in your account.<\/li>\n<li>Find our theme in the list of products.<\/li>\n<li>Click &#8220;download&#8221; button, and in the drop-down menu select &#8220;license certificate &amp; purchase code&#8221;.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n[\/trx_column_item][\/trx_columns][\/trx_section]<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1461827034652 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[trx_section title=&#8221;Recommended Hostings&#8221; top=&#8221;huge&#8221; bottom=&#8221;huge&#8221;]\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1457089553048\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Ancora offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with \u201cone-click install\u201d feature. In that case, you are always welcome to contact our support team to get qualified help.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n[trx_columns margins=&#8221;&#8221;][trx_column_item align=&#8221;center&#8221;][trx_image url=&#8221;16&#8243; link=&#8221;https:\/\/secure1.inmotionhosting.com\/cgi-bin\/gby\/clickthru.cgi?id=themerex&#8221;]\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"https:\/\/secure1.inmotionhosting.com\/cgi-bin\/gby\/clickthru.cgi?id=themerex\" target=\"_blank\" rel=\"noopener\">http:\/\/www.inmotionhosting.com<\/a><\/p>\n<p style=\"text-align: center;\">Get more than <strong>30% discount<\/strong> on a hosting plan.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n[\/trx_column_item][trx_column_item align=&#8221;center&#8221;][trx_image url=&#8221;17&#8243; link=&#8221;https:\/\/mediatemple.net\/&#8221;]\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\"><a href=\"https:\/\/mediatemple.net\/\" target=\"_blank\" rel=\"noopener\">http:\/\/mediatemple.net<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n[\/trx_column_item][\/trx_columns][\/trx_section]<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n","protected":false},"excerpt":{"rendered":"[trx_section title=\"Our Support Policy\" top=\"huge\" bottom=\"huge\"][trx_columns margins=\"\" top=\"small\"][trx_column_item] To get a pre-purchase advice, you may post in the theme\u2019s forum. To get a response more promptly, you are recommended to use our Ticket-system. We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn\u2019t mean that we forgot about you.<br class=\"read-more-spacer\"> <a class=\"more-link\" href=\"https:\/\/www.perfecta1920.pt\/en_gb\/support\/\">Read More<\/a>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.perfecta1920.pt\/en_gb\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.perfecta1920.pt\/en_gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.perfecta1920.pt\/en_gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.perfecta1920.pt\/en_gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.perfecta1920.pt\/en_gb\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":0,"href":"https:\/\/www.perfecta1920.pt\/en_gb\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.perfecta1920.pt\/en_gb\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}